Thursday, December 2, 2010

Can someone give me some ebay advice please? got a bad seller? -

She sent me a phony ghd. It took her 3 weeks to send it out. I sent it back anyway so took her a week to confirm she received it. She is very slow to respond to my emails but she does do it. Last week she said she would send me a cheque as her paypal was acting up...and I still haven t received anything!I noticed there was a little reminder thing in my ebay saying that I could start a dispute with her (something I didn t do as she was communicating with me) but now that little reminder thing has gone. Does it have a deadline to it?I would really appreciate some advice on what to do next.She had a 99% rating and good feedback when I bought off her, but in the last few weeks she has received a few negatives from others who bought a ghd off her.Thanks for any help with this

Start by sending her one last email telling her that you need to receive a refund via PayPal or a check that clears your bank by a date (say 10 days from the email, or less if you want) or you will report it to eBay AND PayPal.You can report it to eBay as a dispute. If you have to do that, use the emails that were sent to you indicating that she received your return as the main proof.I ve had 2 or 3 instances where this happened and in one instance had to go back to eBay and PayPal 30 days after to get my money back. The dispute process worked fine.I d suggest sending the email and giving her 7 - 10 days to resolve it and make it clear that you re moving to dispute if you don t hear back from her immediately. Also check her recent feedback. Provided her recent feedback is good and not increasingly bad, then this is probably just a bad hiccup during a busy time of the season and she ll probably make good on it.Hope that helps.

You really need to contact her through PayPal and eBay at all times - personally wouldn t trust her to send a cheque going off her pass record. I would personally instruct PayPal as they can sometimes reverse the payment - they do have a telephone number which is usually easier than sending emails.It s a real shame when people abuse eBay but hope this helps,

something thats couple pounds then just leave it, but some decent money talk to the police, Im 99% sure what she is doing is illegal

Yes, start a dispute and give her a bad review.

start a dispute with her that is the only way she will do wat u want her to

if you cant open a ebay dispute?than open a paypal dispute

45 days for a Paypal dispute (so youv e missed that deadline)However IF you did not send back to her by Recorded or Special delivery; you would have likely lost the dispute anyway.Your only hope now is an ebay dispute (as they sometimes refund themselves)You could always tell her that unless she pays you within (around 4-6 days) including your return P+P (as she sent you a fake) you will report her to Trading Standards as they take the selling of fakes very seriously as it is illegal and can lead to a criminal conviction and/or fine.Print off proof of your emails-the selling page-her feedback.(you have her address)Tell her you will report her illegal activities to the police for them to investigate.AND that she is now in possession of your goods(theft) UNTIL she has refunded you.

I would definitely open a dispute. You have 45 days from the payment date to open a dispute. After you open a dispute, Paypal will contact the seller and you can both negotiate terms and see if things can be resolved. If that does not work, you can them escalate the dispute to a claim. After opening the Dispute you only have 20 days to escalate it to a claim. Once it is escalated to a claim - We place a hold on all funds related to the transaction until the dispute is resolved or closed. So she can either return your money by herself you can then close the claim or if you keep on top of the whole process Paypal will return you your money.

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