Questions for restaurant owners and managers...? -

We have this little booth entrance outside the restaurant to block the wind, a customer came in and claimed that the metal of the handle on the door had ripped his brand new jacket that his wife just got him this week. And wanted us to pay for the jacket for $150. I told him straightly that I didn t even know if that tiny little hole was made here. Then he said that I insulted him and that I shouldn t treat him like a child. Anyways, I called up my other manager to talk to him and he said that he didn t want the jacket, it can t be patched and didn t want to bring this matter outside the restaurant.He said he was a retired cop and all that. I mean, do people do that to restaurants? It s a person s own fault and you could blame it on the restaurant? He said that the door is inside of our property and we should be responsible for it, yes it is, but I mean, why shouldn t you be careful in the first place?

Hi Margei,Yep, one of life s little pleasures. Some people just figure that a business owner automatically owes them, and sometimes they re right. They ll make some ridiculous claim for a relatively small amount of money, figuring you d rather pay the nuisance than risk your insurance getting involved, and maybe your rates getting raised. You could be looking at a lawsuit here, and asking your attorney for an opinion might be worthwhile. I d also fix the snag , just in case. Good Luck!