How to open this product? -

So I bought a new skincare product today, and it s my first time using it. I believe it is this product. http://www.cleanandclear.ca/en/prod_deta��Is there a special way to open it, or what? Because I ve twisted and turned and it won t open. When I press down on the thingy, nothing comes out. I have to resort to taking the whole tube-stick thing out.Returning it isn t really an option...

I m not sure if I can explain this, but I ll take a shot at it.There are two things that turn on that product. The first one is connected to the tube. When you twist that one, it opens it up, and you ll see the moisturizer in it. The second thing is connected to the first thing; it s also purple and that s what you press down on. Twist the second thing counterclockwise till it stops you. Then turn it back to its original state, and press down. It should come out now.