Well it s perfectly legal for them to say that, it just has no basis in reality:As Masked Landlord points out, the contract is between yourself and the seller, nothing to do with the courier, the seller is liable for breach of contract.If you want further reassurance distance selling regulation in the UK says that you have a legal right to receive your goods from the seller in a timely manner, usually interpreted as 30 days... no exemption like unless they get lost in the post or unless its the courier s fault, in which case you ll have to sort it out with them !
Yes, its legal.Once they ve paid for postage and the items have been dispatched, then its the responsibility of Royal Mail to deliver the goods. By paying extra for a recorded delivery you have an extra guarantee (from Royal Mail, not the vendor) that the goods will be delivered, and a better chance of tracking them down if they do go astray. If the disclaimer was clear on the website and you were given the option to buy the better service from Royal Mail, then the vendor really hasn t done anything wrong. Sorry.
I disagree with the other posters.If you pay a company a p p charge, then you are paying them for the delivery of the goods. If they do not deliver them, it is their responsibility. Who they choose to sub-contract that to is up to them. There are 2 contracts in this scenario1) You Seller2) Seller CarrierThere is no contract between you and carrier, so you have no rights in that respect.According to the Sale and Supply of Goods to Consumer Regulations 2002 the goods remain at the seller��s risk until they are delivered to the consumer.
no its not illegal, same when you go to a post office and send something out, you have to pay that litle bit extra for it to et to its destination 100%
