Hi, I run a cosmetics business, and i know all my products are perfect, I check them all before they go out. However, there are a few women who are bringing back products. And even because they purchased the incorrect colour or brand (even though i helped them for half and hour to fnd their perfect shade) Am i legally allowed to use a sign stating no refunds, and how should it be worded?
Well you can put up such a sign if you want a visit from Trading Standards!People are only entitled to return items if they are faulty, same as with any other product. They are not entitled to refunds if they change their mind.I suggest you contact trading standards and they will tell you how to word a sign making it clear you will not refund if people change their minds.You need to be sure that the sign does not exclude legal rights to return in the event of goods being faulty.
You can state that for hygiene reasons, you will not refund products once the seal has been broken.However, you are not even obliged to give a refund if someone has just changed their mind. (Unless they bought it by mail order).If the product is faulty or not fit for purpose, they are entitled to a refund under the Sale of Goods Act 1979.I would suggest that your notice should say Thank you for shopping with us. Before you buy, please note that we do not refund products because you have simply changed your mind, or no longer need the items you have purchased. This does not affect your statutory rights.
it is a statutory right in uk for 30 days to return even without receipt, I am sorry but that s the way it is for retailers, just look at argos for example: it s full of S-wholes returning stuff on a daily basis.. people just buy then repent and change their mindsonly underwear, sex toys, lipsticks, etc cannot be refunded due to hygiene reasons, and there you have the law backing you upyou could ask if possible to have a sign stating that no refunds will be given on opened items, perhaps sealing each cosmetic in an individual plastic wrapping with a sealor change country/business..
I don t know but on GMTV the other day Martin Lewis was talking about refunds and the big shops have a 28 day refund and must have a sign to say so but legally when someone buys something you do not have to give them a refund unless it is faulty, you will probably find it on the GMTV website but the shops I buy makeup in tell you that for hygiene reasons make up cannot be returned, I would presume you could have a No Refund Policy displayed.
if you buy make up from high street stores and shpos etc they will not exchange or refund products even if theyre still sealed. i dont see why you cannot do the same.just make a sign which would read something like .... make up purchases are NOT covered by the current refund/exchange policy in this shop, due to health and safety reasons. please be aware of this before you buy .
The main laws that apply here are - Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002. They all say the same kind of thing, just worded slightly differently.It all depends on why they are bringing them back.If they are bringing them back because of things such as wrong brand or no longer like the colour etc then legally they have no recourse - legally the point is caveat emptor otherwise known as, let the buyer beware . If you are being completely honest with them when they are purchasing it and not lying (like saying its a different brand to what it actually is), then they have no legal recourse. Many stores offer a credit note policy in this case, mainly for good customer relations, but you do not have to refund them.As for the no refunds sign - put simply DON T. Its a blanket measure which isn t appropriate. By saying that you are saying you will not refund if a product is faulty. The Sale Of Goods Acts say that if a product is not fit for the purpose it was bought for, i.e. if the product doesn t work, or if the product isn t as described (the box says red lipstick, but in the box its black) and if you claim within a reasonable time. Most people say that reasonable time is within 28 days, but that varies from product to product. For example returns on bananas would be pretty useless at 28 days after purchase.If you do want to put up some sort of disclaimer, I d suggest going to one of the bigger stores such as Matalan/Next etc and looking near their customer service point. They generally have some sort of sign there explaining the law (which should sound something similar to what I said above) and simply copy what they say and word it to how you want.Hope this helpsAnd also as a side note, you can ask for proof of purchase from the buyer if they have asked for a refund, but it doesnt necessarily have to be a reciept.
