EBAY item lost in post and royal mail compensation claims? -

Hello =)I have posted a couple of items on one same day. Every buyer receives the item except 2 buyers who open up a non-receipt item dispute on paypal. I am aware it is my own fault for not posting using recorded delivery however, I have posted using 1st class postage and Royal Mail are usually pretty reliable in delivering parcels.I have compensated both buyers through paypal and the disputes has now been closed. What I am left right now is only a receipt from the post office to claim. As the items are pretty low value, both items cost me less than gbp20. However, I felt cheated as now I am out of the items and money and somehow I felt that buyers may have cheated me. On top of that,I have to incur the postage fees as well. I wanted to claim for compensation from royal mail however this is my first time, first case and I am not sure how to do it.All I have is the paypal page proof of transaction of the item cost and the receipt from the post office. Is this enough? Should I write both claims on one compensation form or should I send in 2 separate forms to royal mail? I am a bit confused on this part since I have only 1 receipt but 2 lost items.What do I do? Thanks very much in advance for any reply.Best wishes

hi mate, fill out 2 claim forms and photocopy the receipt twice (you keep the original), attach the photocopy receipt to both forms and send them off and see what happens. as for ebay thats where your problem lies, your receipt is proof of postage and then it is down to the receiver, in future just put at the end of your advert that fact, you obtain proof of postage and any lost items will have to be claimed by the buyer! or you leave yourself open to future people just saying they never received items, good luck with your claim.

I sympathise with you as the same thing happened to me with HIGH VALUE items a FEW times and I am now SO FED UP of Ebay and the Post Office that I am GIVING UP selling on Ebay as all it has done is make me LOSE loads of money NOT make moneyI ve had enough!!

I honestly believe you wont get anything, as you have no proof the items werent delievered. learn from this and alwaysuse recorded

Hi this is a well used trick there are postal strikes going on but even still you wonder if they are honest or not.Claim forms can be picked up from post office or downloaded online they will also post you one if you phone themyoiu will have to wait approx 3 weeks before they will allow the claimif you are a personnal seller you can claim back the sale value if you are a business seller you will need proof of the original value of the item (cost) if you can not prove the value you will only get back stamps as said the claim form is a pain to fill in and the other party will be sent a letter if they do not respond to the letter you may not get back a pennyif you are not sending by recorded you need to ask for a certificate of proof of posting not just the receiptI send everything by recorded it is only 75p extra

print your paypal transaction with the addresses of where your item was going and what it was etc, get a claim form from the post office, ( photocopy your receipt and keep it safe ) fill it in and send it all back to them, and see what happens. i had to claim off the post office for postal orders which meant missing in the post ( also ebay items ) and all i got back was 24 first class stamps as compensation because i had sent the postal orders with no name filled in ( at the buyers request ) so anyone could cash them ! so i was blamed for it by royalmail