Tuesday, February 7, 2012

Im a new cashier at CVS - in what order should I give customers their change? -

This has been a bit of a grey area for me... I was never properly taught how to give change back to customers, seeing as how there is no perfect method. I ve been working at CVS for about a month now (16 year old s first job!) and what i ve been doing is putting the bills (if any) on top of the receipt, handing it to them, and then giving them coins. How do most people prefer their change? Coins first, bills 2nd and receipt 3rd? Help!

I like my coins first, so they can rest in the palm of my hand. Then my bills next so that I can grip them with my fingers. And then the receipt last, on top of the bills. I always think of being handed the receipts as the way to show that our business deal has concluded. If someone gave me the receipt before the bills, I might think that they were going to forget to give me the bills. Some people might prefer your method of having the bills before the coins because then the bills are more secure in their hand. However, when this happens to me A.) I usually drop the coins and B). It makes it makes it harder to double check that my change is correct ( I can t shuffle through the bills as easily). Which I like to do. Not so much because I worry I will be given the wrong change, but because I ve worked as a cashier and I know it sucks to have a short drawer at the end of the shift.

Use 2 hands. Put the receipt on top of any bills, then with the other hand, give them change at the same time on top of the bills receipt.Then wonder why CVS lacks in customer service, as you ring, answer phones, unlock cases, check in vendors, help those that just cannot find anything, do photo, put away shopbacks, all at the same time, and do it with a smile knowing that whopping 2% per year increase is waiting for you in 11 short months.

Please do not do not dump the coins on top of the dollars. what am I supposed to do with this bundel? I can hold up your line while I slide my coins back down onto your counter in order to put my dollars away, and then pick my coins back to put them away...You are wonderful for asking! I would like coins first, please. Then bills and receipt on top of that. Have a little star.

Coins first, then notes. Mostly because its easier to put back into my purse. I prefer my receipt in the bag.

sounds like youre doing it the way most prefer. receipt (unless they want it in the bag), bills, coins

1) Put the bill(s) they gave you on TOP of the keypad, so it stays OUTSIDE the drawer. Count it one more time to make sure the bills didn t stick. Then repeat verbally, Out of $20 or whatever the amount they paid. This is so they can t say they handed you a $20 when they actually handed you a $10. 2) enter the amount paid into register, drawer pops open3) Take out the change, from largest to smallest, INCLUDING coins, one hand to pull, put into the other hand. Count it again mentally against your receipt / screen s change amount. 4) That hand then rips the receipt, put it into the other hand5) Hand over the whole bundle with one hand, the other hand to protect the bills on the register in case they try a grab-and-run . 6) Wait a few seconds, after the customer is satisfied and walks away from the spot. This is where they d argue, count change, and etc., time of no return . 7) Put their bill into the appropriate drawer slot and close the drawer. ---Kasey C, PC guru since Apple II daysI used to have a handle on life, then it broke.

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