What to do when eBay buyer claims he never received item? -

I recently sold an item off of eBay and shipped the item to the buyer s address with USPS priority mail and delivery confirmation. The buyer just messaged me today saying that he never received the item and thinks the package might have been stolen. But when I checked on usps.com, it shows the item as delivered. Do I have any liability in this? What steps should I take to resolve this problem? Thanks

No Problem at all.. You should have the delivery confirmation Number (this is the most important) File a claim with ebay or respond to the claim if the buyer start it.. all you have to give is to give them the tracking number and delivery confirmation .. 100% will be in your favor.. Just keep contact with buyer in profeesional good manner, might be someone else in their home recieved it.. and in all ways Don t worry at all.. all the informations in your favor.. and enjoy your christmas , Hope this help, have a great day ..

Last year, I sold $100 car mats on eBay. I had the tracking # and the proof it was delivered and the buyer even left me + feedback. Then I get a notice from Paypal saying that the buyer disputed the charge and that I had to send proof that I sent it and that it was delivered, which I did. So Paypal does their investigation and determines that the buyer is correct for some reason, and I lose my $100 plus $20 in fees for their findings. So just because you have proof, doesn t mean you will get your money back.NOW - I am in the position of not receiving items that I purchased from Ebay. It seems that I have had 4 packages stolen from my porch - 3 from ebay sellers and 1 from Amazon. They were all marked delivered on the tracking info, but I do not have them. And with just my luck, I won t get my money back for those items, even though it worked the other way around when it happened to someone else on my end. The whole thing is just very unfair.

If you have delivery confirmation, then you are no longer responsible for whatever happened to the item. If he files a complaint against you with eBay, you will win because you have proof that you did ship the item to his address.

If you have delivery confirmation from the post office you are no longer liable. You delivered your product as promised.What you need to do is prepare for the negative feedback he is likely going to leave you.

He ll have to file a claim and if you have proof of purchase, Ebay will ask for it (or a tracking number) and they ll find in your favour. Let him claim! He ll lose.