I am a power seller on Ebay. I always am 100% honest and stand behind what I sell. For that reason I have 100% perfect feedback. I always check others feedbacks before I bid which will tell you a lot about the seller. It is a red flag if they have more than one or two bad feedbacks.Having said all that, the buyer has more power than the seller. A seller a can no longer leave bad feedback, YOU can as a buyer. Also, as a buyer, if you paid with pay pal, you are 100% covered. You go on paypal and go to the dispute section. It will ask you why you are disputing the item and it has a place to click for Item not as described . The seller then has 7 days to make things right with you, paypal will ask you to send the item back to the seller ( At your own expense ) and send with proof of delivery or you might never see your item again. Once you proved they got it back, then paypal will almost always refund your money.
You got screwed. You ran into those one of a kind seller. There s nothing you can do about it but leave a negative feedback and file a complaint with ebay. On the other hand, if you paid for the item and he does not send you the item, you can prosecute him. But in this case, you received the item and was unhappy with the condition it was in. At this point, it s totally up to the seller to respond and/or fix the situation or totally ignore it.This is a typical mistake lots of ebayer makes. Next time see and read feedbacks left by others. I don t know about you, but I do not deal with any seller with less than 99.9% feedback ratings. Also, ask questions if necessary. I assumed the phone didn t come in a box with all accessories and factory sealed how you expected it to. Ebayer often get the condition of the item and the package itself confused. He listed it as new, but was it the condition of the phone or the package as a whole. That s why it s important to ask questions such as: does it come factory sealed , does it come with the original box , is the box open , any missing parts , and so on....
To be totally honest (and sellers will hate me for saying it), if you know the eBay secrets , you can get your money back. Just file a dispute with eBay, and ship it back to the seller. Make sure you get delivery confirmation when you mail it.Once the seller has it back, they really can t do anything, except give you a refund. After all, the seller has the item, and your money, so eBay is going to side with you, the buyer.eBay is ALWAYS on the buyer s side, so I think you re going to be ok.Good luck!
First and foremost, have you contacted your seller? Even if they list no returns, some may be willing to work with you. If you have and they do not want to work with you, you have the option of filing a Significantly Not as Described (SNAD) claim. Read this page: http://pages.ebay.com/help/buy/item-not-�� it will list your options, time frames, and links to the resolution center. Keep in mind, should you file a claim through PayPal and win, you will be required to ship the item back on YOUR expense for a full refund.Definitely attempt to contact the seller, if you haven t already (especially if they re a private, small-time seller)-you may be surprised. Many sellers advertise no returns simply to reduce the number of buyers remorse issues thay may come up, but are willing to cooperate in cases of listing errors. Good luck! Remember, on eBay, you, as a buyer (especially if you pay through PayPal), have so much power! Use it appropriately.
Depends on if you bought from a Private or Business Seller.Private Seller- no chance, only small claims court etc...Business Seller-A chance if not as described They have to accept returns even if you change your mind.They should replace/refund.Paypal SNAD is the way to go- but you have to send back trackable at your expense to win your claim.If you are happy with it overall-contact the Seller and ask what he will do about it
Next time look for Factory sealed. It ensures brand new and untouched. Try opening a dispute with PayPal because the seller did not match his item criteria to the item he was selling to you. It can take days to resolve but it s worth a shot.
