From my personal experience, I have found the system manufactured by Schmooze to be rather solid. Their web site is http://www.schmoozecom.com and they sold me a system a year ago with voice recognition. It was all for under $5K for my office and their support is pretty good. They seem like an up and coming company, so time will tell. Give them a call though.
I m guessing you mean voice recognition as in an IVR (Interactive Voice Response) automated answer system.There are quite a few to choose from I m sure. One significant deciding factor will likely be the budget available. Another decision is whether to use a hosted service vs. having it in-house. For an in-house system I ve seen that it can cost into the thousands per port and that a hosted system is a lower cost, at least for start-up. This is based on a commercial system where software license cost comes into play along with up-front hardware, etc. As for the long term cost comparison, in-house may win out in the end but this depends on lots of variables.If low cost is a concern, one option that may be worth considering is Asterisk which is an open source (free software) PBX/VOIP system that can support IVR features. If you want to keep full control of your phone system, have a limited budget, and have an old PC around that can be dedicated to the phone system this may be an avenue to look into.With most phone systems you usually want to have someone capable of supporting the system. This may be more important with something like Asterisk than maybe some other systems.
