My Mom and Dad own a small plumbing company ,they have a costumer that approved and signed work that needs to be done for a restaurant,he gave a deposit that way my dad can purchase material after everything was agreed (he changed his mind many times of what he wants) 2months later he decided he didn t want any work to be done and he wants his money back (the deposit to be returned) which is ok we told him we have to deduct about 5% because my dad already purchased material and he took time to travel to his location several times,The customer is now harassing over the phone and he wrote harassing letters we explain him we will take care of it ,but he wants the full amount back after he back up from a contract what can my mom and dad do?
All you have to do is what the contract says in terms of cancellation of contract. If the contract does not have any terms on how to handle a cancelled contract, you have to give all the money back. Next time, create a more detailed contract.
A costumer is one who makes costumes. A CUSTOMER is what you mean here. If he signed a contract tell him to get bent as far as refunds go.
